Most leaders, managers, bosses do not intend to be inconsiderate. They are often removed, protected, and uninformed about the potential effect of their decisions.
A case in point came a number of years ago when President Clinton visited California. Before the President left Los Angeles he had a top hair stylist come on board Air Force One to cut his hair. The problem was not the haircut, but the fact it was done on the presidential plane parked at LAX. Two heavily used runways had to be closed, at a busy time, because anywhere the President is, a protective security zone must be established.
I don't know how many travelers missed their connections because of the hour long haircut, or how much revenue was lost by the airlines through delays, but it must have been sizable.
The message then is courtesy. Not only from the top, but from those who guide and inform to the top. The misuse of power, however innocent, can only continue when those who serve the top don't speak up out of fear of telling the boss he or she is wrong.
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